Customer Services

FREE FEDEX SHIPPING

We provide free Fedex Priority shipping on all orders to the USA, Canada, Europe, Australia, Mexico, China, and many other countries.
All items are securely packaged and fully insured.
For your protection:
We require that all deliveries must be made to a physical business or home address.
An adult signature is required upon delivery.
Once the order is placed, please allow up to 5-10 business days for production of the ring, and 1-3 business days for delivery. Tracking details will be provided by email upon shipment. Shipments can be tracked online here: www.fedex.com/tracking.

LIFETIME WARRANTY

All of our diamond jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything we sell and guarantee that all items will be free from any manufacturing defects at the time of delivery.
In the event that there is ever a problem with your jewelry, it can be mailed back to our office for inspection and free repair.
You may also return your jewelry to our offices for free prong tightening, re-polishing, rhodium plating and professional cleaning for the life of your fine jewelry. All shipping and handling fees to be paid by customer.

PAYMENT AND FINANCING OPTIONS

Payment Options
Natalie Diamonds offers the following payment options for our customers: Credit/Debit Cards, Wire Transfer and PayPal.

Credit Cards
We accept Visa, MasterCard, Discover and Diner’s Club. Credit card orders can be placed securely online using our PCI compliant payment page. Credit card orders will only be shipped to an address on file with the credit card company. For security purposes, Natalie Diamonds may request additional documentation (such as driver’s license, photocopy of credit card, etc.) on some transactions.

Wire Transfer
Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be moved into production. For orders above US $20,000 we may require payment via wire transfer at our sole discretion.

PayPal
We are a PayPal Verified Merchant and accept all major credit cards through PayPal. Using PayPal you can securely shop online with full buyer protection. PayPal supports Visa, MasterCard, American Express, Discover and more.

Layaway Plan
The Natalie Diamonds layaway plan is available on our entire selection of fine diamond jewelry. With our layaway plan you will not be charged any financing charges and you can take up to 12 months to pay:

  • Start the plan with just a 10% down payment.
  • Take up to 12 months to pay for your purchase.
  • Additional payments can be made at any time within the 12 months for any amount.
  • Enjoy no interest and no additional charges while on the plan.

JEWELRY APPRAISAL

Our appraisal includes a detailed description of the custom piece of jewelry you purchased.
Cut, color, clarity, and carat weight of all diamonds and gemstones, as well as the type of precious metal and its purity, are accurately described in the appraisal.
The jewelry appraisal that comes with your purchase can be used for insurance purposes.

FREE 45-DAY RETURNS

We hope that you are thrilled with your purchase and that it will bring you many years of enjoyment. If for any reason you are not completely satisfied with your purchase, you may return it within the first 45 days of delivery for a full refund or exchange and we will even cover the return shipping costs (including for our international customers). To return an item, simply follow the return procedures listed below:

  • Contact our Customer Service department at customerservice@nataliediamonds.com and advise us that you wish to return your order.
  • Natalie Diamonds will send you a pre-paid FedEx Air Way Bill via email. All you need to do is attach this form to the outside of the Fed/Ex box and contact Federal Express to arrange a pick up time.
  • Your returned package should arrive at our office within 2-3 business days. Once our quality assurance department verifies that the item(s) is undamaged and the original diamond certificate and jewelry appraisal are included with the ring, we will issue a full refund within 2-3 business days.
  • All refunds will be issued to the original source of payment, i.e. Paypal account, credit card, etc.

CERTIFIED DIAMONDS

Every diamond sold by Natalie Diamonds has been analyzed and graded by the Universal Gemological Institute (UGI). UGI Laboratories is a highly-respected diamond grading institute. Each certified diamond is tested and graded by several gemologists who use the combination between human experience and expertise, and the best gemological equipment to produce the most professional, comprehensive and accurate description of the diamond characteristics and its quality.

Side Stone Options

Some of our beautifully designed rings in our current collection contain side diamonds on the band. Natalie Diamonds is able, in most circumstances, to exchange those diamonds with any of the following gems: emeralds, sapphires, rubies and/or black diamonds. If you choose this option, please add the request in the “Order Notes” field when you are in the final checkout page.